Welcome to Healthy Active Meeting! This Support Policy outlines the terms and conditions regarding the support services provided for our application ("the App"). By using our support services, you agree to comply with and be bound by the terms outlined in this policy. If you have any questions or concerns about this policy, please contact us at healthyactivemeeting@gmail.com.
1.1. Service Description: We provide support services to assist users in resolving issues related to the functionality, usage, and features of the Healthy Active Meeting App.
1.2. Communication Channels: Support inquiries can be submitted through our designated support channels, including email.
2.1. Technical Support: We offer technical assistance to help users navigate and troubleshoot technical issues encountered while using the App.
2.2. Usage Guidance: Our support services include guidance on how to effectively use and maximize the features of the App.
3.1. Standard Support Hours: Our standard support hours are Monday to Friday, 9:00 AM - 5:00 PM, BKK Timezone. Support requests submitted outside of these hours will be addressed during the next available support window.
3.2. Response Time: We strive to respond to support inquiries within 48 business hours. Response times may vary based on the complexity of the issue.
4.1. Valid Subscriptions: Users with active and valid subscriptions for the Healthy Active Meeting App are eligible for support services.
4.2. Updates and Compatibility: To receive support, users are required to maintain the latest version of the App to ensure compatibility with the support services.
5.1. Third-Party Services: Support does not extend to issues arising from the use of third-party services or integrations not explicitly endorsed by Healthy Active Meeting.
5.2. Customization: We do not provide support for issues arising from any modifications or customizations made to the App by the user or third parties.
6.1. Support Channels: Users can contact our support team via email at healthyactivemeeting@gmail.com.
6.2. Providing Information: To expedite the resolution process, users should provide detailed information about the issue, including relevant screenshots, error messages, and steps to reproduce the problem.
7.1. Policy Changes: We reserve the right to update or modify this Support Policy at any time. Users will be notified of any changes through our website or other communication channels.
8.1. Questions and Concerns: If you have any questions or concerns about this Support Policy, please contact us at healthyactivemeeting@gmail.com.